Placement Coordinator

Overview

The Placement Coordinator will serve as the liaison between our clients and our Nonprofit partners to match injured workers with appropriate volunteer duties available. After securing a placement, the Placement Coordinator will manage the assignment, handle customer service, and invoice for services.

Responsibilities

  • Review Transition2Work workers' compensation and non-occupational disability referrals to locate a suitable light duty assignment with appropriate job tasks at a nonprofit organization.
  • Follow all account and jurisdictional requirements to ensure the file is appropriately handled and ensure a successful light duty assignment experience.
  • Review client directives in locating appropriate assignments.
  • Partner with nonprofit organizations to set up the assignment, confirm job tasks are available to accommodate a given set of restrictions.
  • Effectively communicate the details of the Transition2Work program to and establish relationships with new nonprofit partners.
  • Communicate with injured workers placed at nonprofit organizations with regard to their light duty assignment.
  • Follow-up with clients on aging files.
  • Act as a liaison between the employer/adjuster and nonprofit organization where an injured worker is scheduled for a light duty assignment to address any questions, issues, or concerns.
  • Provide outstanding customer service to our established nonprofit partners, employers, and insurance adjusters throughout the life of the transitional duty assignment.
  • Escalate issues to Team Lead as appropriate.
  • Maintain detailed and accurate records of assigned files in CRM.

Knowledge, Skills, and Abilities Required

  • Experience with Microsoft applications including Word, Excel, Outlook, Internet Explorer, and CRM
  • Ability to maintain effective, professional relationship with clients
  • Attention to detail
  • Exemplary customer service skills
  • Problem solving skills and the ability to think critically and creatively to provide direction and potential solutions
  • Strong verbal and written communication skills
  • Very strong multitasking skills
  • Flexibility to shift priorities as necessary
  • High School education
  • 1 or more years of customer service experience

Knowledge, Skills, and Abilities Preferred

  • Bilingual (Spanish/English)
  • Associates Degree or Bachelor’s Degree in Business, Communications, or related field
  • Knowledge of the workers’ compensation industry

Shift

Full-time position working day time shifts

Location

ReEmployAbility Corporate Office in Tampa, Florida

 

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Contact Us

Contact a ReEmployAbility representative today to learn more about how our Return-to-Work solutions can help your employees, company, and the community!

Call toll-free: 866-663-9880

 

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