Those in risk management and human resources are challenged constantly by day-to-day decisions to ensure operations are focused on the latest processes for loss containment, mitigation, and claims resolution. These are not exactly concepts that lend themselves to dramatically exciting changes. Certainly, technology is critical in the risk management world, but once an accident occurs, no one is asking, “Is there an app for that?” There are no quick fixes for the immense complexity of handling claims that cost millions of dollars.
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