BWC Breakout Session: Working Toward Recovery Through Total Worker Well-Being

Thank you for joining us!

Below you can find more information about the panelists and how to connect and learn more.

Debra Livingston

CEO & Founder, ReEmployAbility, Inc.

Debra Livingston founded ReEmployAbilty, the largest national provider of early return-to-work (RTW) services and transitional employment. Their Transition2Work® program has helped thousands of injured workers during their recovery by offering modified light-duty assignments with nonprofit organizations. Connecting injured workers to the community while giving them time to heal. 

Rafael Gonzalez, Esq.

Partner, Cattie & Gonzalez, PLLC

Rafael Gonzalez has 35+ years of experience in the legal and insurance industries, serving clients in all 50 states. His work is focused on Medicare and Medicaid secondary payer law and compliance in auto bodily injury, liability, mass tort, medical malpractice, nursing home, no-fault, products, workers’ compensation, and wrongful death claims and litigated cases. Rafael speaks, teaches, and writes on various topics related to his experience and industries of focus.

Nancy Kelly

Nurse Case Manager, Averitt

Nancy Kelly has been a Tennessee State Board Licensed Registered Nurse (RN) since 1983. She is currently a Certified Case Manager (COHN-S/CM) and Certified Occupational Health Nurse Specialist (COHN-S). As an Averitt Express Medical Manager, she helps support the self-insured and self-administered company with WC, STD, FMLA, VA, BI, and Subro and Osha Reporting and Recordkeeping.  Her previous work experience includes occupational health nursing in a manufacturing facility for a Fortune 100 company. Previous hospital work includes ER, Surgery, and the Recovery Room. 

About the Presentation

In this session, we dove deeper into human connection, psychosocial issues, emotional intelligence, mental well-being, and social determinants of health in claims management. Risk managers, claims professionals, attorneys, and human resources professionals will learn the “how” and the “why” behind empathy and effective communication at every step of the claim lifecycle. Discover strategies and simple everyday tactics that create an injured worker-centric program, enhance the employee’s experience, optimize success, and hear success stories from stakeholders who have applied human connection to claims handling.



· Identify common communication barriers injured workers and other stakeholders encounter in workers’ compensation.

· Learn the principles of effective communication and how to build clarity, trust, and transparency within the claims management process.

· Identify opportunities for adopting the principles of human connection and empathy for maximum positive impact in your organization’s workers’ comp process.