In a world where Worker’s Compensation can often be associated with frustration and complications, there are stories that shine through, stories of success, empathy, open communication, and unwavering advocacy for injured workers. We are excited to share with you the highlights from the recent webinar, “Leading with the Good: When Worker’s Comp Goes Amazingly Well”.

The webinar took place on September 12th with an impressive panel of Worker’s Compensation Professionals on WorkCompCentral.

“Leading with the Good” webinar panelists included:

  • Debra Livingston, CEO & Founder, ReEmployAbility, Inc.
  • Nancy Kelly, Nurse Case Manager & OSHA, Averitt
  • Dr. Claire Musselman, Professor at Practice, Drake University

Join us as we recap the inspiring world of worker’s compensation success stories and the critical factors that contributed to success.

Worker’s Compensation & Worker Advocacy:

Advocating for injured workers emerged as a central theme of the webinar. Our speakers shared insights into how advocacy plays a pivotal role in prioritizing the rights and needs of injured workers through a process that they are usually unfamiliar with.  Effective worker advocacy was discussed as a harmonious balance between the interests of stakeholders, ultimately leading to mutually beneficial outcomes.

5 Habits for Worker Advocacy:

  1. Listen- It’s crucial to listen attentively to injured workers because their accounts provide valuable insights, helping us make informed decisions.
  2. Empathize- Actively seek to understand their experiences and demonstrate compassion and sensitivity while acknowledging the physical, emotional, and financial challenges they face
  3. See the Whole Person- Strive to see worker’s compensation claims as inviting not just injuries and medical treatments, but as comprehensive cases that encompass the individual’s overall well-being.
  4. Communicate- Maintaining open communication with an injured worker is crucial as it fosters trust, allows for timely updates, and promotes a collaborative approach toward resolving their issues.
  5. Speak Up – Encourage the injured worker to speak up for themselves and empower them to use resources to advocate for their own needs during their worker’s comp claim.

Effective Communication:

Another segment centered on the critical role of effective communication for success. Attendees were reminded of the benefits of transparent communication, which is essential from the moment an injury is reported to the final resolution.

Clear and regular communication was highlighted as a way to prevent misunderstandings and maintain alignment throughout the process.

The Power of Empathy:

The webinar commenced by highlighting the incredible power of empathy in the worker’s compensation process and how pivotal it is for handling claims.

Throughout the event, the panelists emphasized the importance of truly understanding the injured worker’s point of view. This understanding serves as the foundation for empathy and drives positive change.  Participants learned how empathy can foster trust and rapport between all stakeholders involved. A supportive and empathetic approach often leads to smoother interactions and better outcomes.

Worker’s Compensation Best Practices:

  • Centering your practice on connection and empathy for maximum effectiveness
  • Creating strong relationships to ensure comprehensive care
  • Providing emotional support and care for injured workers
  • Empowering worker’s compensation claimants, including education, resources, and self-advocacy

Leading with the Good:

The “Leading with the Good” webinar was an eye-opening experience, showcasing the bright side of worker’s compensation claims and how leading with empathy, communication, and advocacy can lead to positive outcomes for all stakeholders.

Make sure to check out the webinar to get a more in-depth look into first-hand account of success stories that inspire us to look at the good in the Worker’s Compensation industry.


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